In most urban areas, we charge a flat hourly rate of $20/hour for up to 2 kids and $25/hour for up to 4 kids. In New York, Boston, Washington, D.C., San Francisco, Los Angeles, and certain resort areas, we charge $25/hour for up to 2 kids and $30/hour for up to 4. Outside of urban areas, we charge $15/hour for up to 2 kids and $18/hour for up to 4. You will see the exact amount for the booking (including the applicable hourly rate) before you finalize your booking.
We run comprehensive background checks on all caregivers as part of the onboarding process. As an additional vetting mechanism, you can use Nanno's network options to limit the scope of your search to only include caregivers invited by people or organizations you trust.
As long as it’s nothing serious, no problem. Our caregivers are fine with sick-kid detail. Do be sure to put it in the description field though so that our caregivers can make a choice about whether to take the booking based on that.
Our system allows caregiver booking requests to go out in real time as little as one hour before help is needed.
Of course. You can cancel the booking anytime before it is accepted by a caregiver by sending us a simple text that says NEVERMIND. If you need to cancel the booking after it's accepted, and you do so at least 24 hours before it's schedule to start, or within 15 minutes after you receive confirmation that a caregiver is on her or his way, you will not be charged. If you cancel after that, you will be charged the full amount of the engagement.
Not at all! Use Nanno any time you want to book a caregiver without the hassle of going through your roster of regular caregivers or just want to try someone new.
Nanno doesn't impose any minimum number of hours, although just as with other caregivers, it might be hard to find a caregiver willing to accept a booking for less than three hours. That said, you're welcome to give it a shot!
No. Nanno caregivers are independent agents, just like any other caregiver you might use.
We ask that you NOT attempt to book Nanno caregivers you meet on Nanno outside the Nanno system. In the event we find out a caregiver accepted a job with a parent she or he met on Nanno, we will be forced to remove that caregiver from Nanno, meaning she or he will no longer be eligible to receive jobs through Nanno, from you or anyone else.
Yes, please do! We love meeting new people!
We ask that you not ask your Nanno caregiver to do anything other than devote their full attention to caring for your kids.
Sure! You can book a Nanno caregiver to meet you at your office, a museum, the zoo -- anywhere you'd like. Just be sure to let your caregiver know the ground rules.
The short answer is no. While we do ask both parents and caregivers to rate their experience after each engagement on a 3-point scale, our philosophy is that caregivers who are not receiving consistently high ratings should be removed from the platform entirely. If a caregiver receives a “Bad” rating after an engagement, or more than two “Fair” ratings in a row, they are immediately put on probation until we can ascertain what is going on.
Nanno works wherever there are a handful of parents and a handful of caregivers who want to join. We are actively building our caregiver base in the Denver metro area, the Fort Collins metro area, and the mountain resort towns of Colorado (including Vail, Breckenridge, Winter Park and Steamboat Springs), and we’re beginning to build our caregiver base in several other U.S. cities, including New York, Las Vegas, Phoenix, Austin, and Maui. If you think Nanno would be a good fit for your community — big or small — please shoot us an email at email@example.com, or apply to be an ambassador.
Starting a Nanno node is surprisingly easy. All you need is a community of parents and caregivers who are interested in joining Nanno. If you're interested in spearheading a Nanno node in your area, please send us an email at firstname.lastname@example.org.
We’d love to hear from you! Please email us at email@example.com with any questions, comments or feedback. We always welcome input and ideas on how we can improve our platform.