The candidate fills out our online application and provides a profile and written bio, all of which come together to provide a rich picture of the candidate. All profiles are reviewed by our team, and we reserve the right to decline any candidate who doesn’t present themselves appropriately.
Our background vetting process is more than just a commercial background check. It has been carefully structured to determine not only whether the candidate has ever committed a crime – but, perhaps more importantly, whether they’re ever likely to, and includes:
All sitter candidates must pass our skills test, so we can be sure they know the basic first aid and safety rules for kids.
The candidate is then given a behavioral profiling test based on applied psychology to detect any indication or tendency toward untrustworthy behavior.
Once a candidate has completed this process, they're invited to join our platform – but it doesn't stop there. We are notified on an ongoing basis of any changes in our sitters' records. If anything comes up, we suspend or remove the sitter from the platform.
Right now, we keep all ratings and reviews internal -- and we take responsibility for removing any sitter who does not get high ratings. But the ability to view ratings and reviews is coming in our new app -- launching in November 2020!
Sure. While we don’t specifically vet sitters for driving (i.e. pull driving records or car insurance, check carseats, etc.), you are welcome to discuss those things directly with your sitter and make any arrangements that work for you.
If you aren’t feeling great about the sitter you’re matched with, you can cancel anytime before the booking begins, and we’ll match you with a new one.
Yes! All Nanno engagements are fully insured and bonded.